Last updated on: December 10, 2021

Checking Order Status

You will receive a confirmation email once we receive your order on pelaskin.com. When your order has shipped, we will send you an additional email that includes a UPS tracking number for your package. Please note that it may take up to 48 hours after your package has been shipped by pelaskin.com for the tracking information to appear in the UPS system.

Upon receiving the shipping confirmation, account holders may sign into their accounts on pelaskin.com and review status updates of their orders. Please reference both your pelaskin.com Order # and if available your tracking # when contacting our Customer Service and we will do our best to help you as soon as possible.


Once an order is submitted, we are unable to change or cancel the order. If you have additional questions about your order, please contact PELASKIN.COM directly by phone at 1-832-230-5800 between 9AM – 5PM CT (Chicago IL time zone) Monday through Friday, or by email at info@pelaskin.com.

Corrections & Cancellations

We reserve the right to cancel solely at our own discretion and refund you the amount charged for any order regardless of whether the order has been confirmed or your credit card charged, if pricing, offers, coupons, product descriptions, content, or terms and conditions on our PELASKIN.COM website are erroneously posted by our website maintenance folks. Customer will be notified promptly about such order cancellation.

Payment Methods

Pelaskin.com accepts the following credit cards: American Express, Visa, MasterCard and Pay Pal. Pelaskin.com does not accept checks, cash or money orders. Credit cards must have a U.S. billing address.

Using Promotion Codes

As a member of our PELA SKIN CLUB and/or recipient of the Newsletter, you may receive exclusive offers that can be applied to orders by using the promotional code during checkout. Please note that promotional codes cannot be combined with any other offer or discount, cannot be used with our bundles, and are only redeemable on pelaskin.com. In order to take advantage of these offers, please enter the provided code in the space provided on the 'Cart' page and will be applied to your order prior to confirmation.

Sales Tax

Sales tax will be added to orders as required by law. Please note that tax calculations are based on state and county locations of the shipping address on your order.

Emails Related To Ordering

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that include the UPS tracking number for your package.

Right to Reject, Modify, or Cancel Orders and Coupon Codes

All orders, whether initial or additional, are subject to acceptance by and shall only become effective upon confirmation by Pela Skin. Customer agrees that Pela Skin in its sole and absolute discretion, may accept, modify, or reject any order, in whole or in part, for any reason whatsoever. Orders submitted using inappropriately used coupon codes will be cancelled at the sole discretion of Pela Skin, and the customer notified.